Last updated: TODO — date this when it goes live
This page explains what happens to your information when you contact me through this website. I have tried to write it plainly rather than in legal language. If anything here isn't clear, please ask.
Kay Chalk, trading as Kay Chalk Counselling Service, is the data controller for information collected through this website.
If you use the contact form, I receive your name, your email address, the reason you selected, and whatever you write in the message. That is all sent to me by email. Nothing you type is stored on this website.
If you only read the site, nothing is collected. This website sets no cookies, uses no analytics, and makes no requests to other companies' servers. The fonts are served from this domain rather than from Google.
The one exception is the spam check on the contact form, described below, which loads only if you start using the form.
I use your information to reply to your enquiry and, if we go on to work together, to arrange sessions. The lawful basis is legitimate interests — you have contacted me and would reasonably expect a reply.
If you choose to describe what you are struggling with, that is information about your health, which the law treats as more sensitive and protects more strictly. I hold it because it is necessary for providing counselling as a professional bound by a duty of confidentiality. You do not have to tell me anything about your situation in order to make contact — a short message is entirely enough.
Three companies process information on my behalf. Each is bound by a contract requiring them to protect it.
| Who | What they do | Where |
|---|---|---|
| Cloudflare | Hosts this website, and runs the spam check on the contact form. The spam check sees your IP address. It does not track you across other websites. | Global network |
| Brevo | Delivers your enquiry to my inbox and sends you the confirmation. Brevo keeps a copy of messages it has sent in its own logs. | France and Germany |
| TODO — email provider | Provides the mailbox your enquiry arrives in. | TODO |
I do not sell your information, share it for marketing, or pass it to anyone else — with one exception. If I believed you or someone else was at serious risk of harm, I might need to pass information to someone who could help. Wherever possible I would discuss that with you first. This is the same limit on confidentiality that applies to the counselling itself.
If you enquire and we do not go on to work together, I keep your message for TODO — how long? and then delete it.
If we do work together, your records are kept for TODO — how long?, in line with my professional obligations and my insurer's requirements.
You can ask me to:
Just email me and I will respond within one month. There is no charge.
If you are unhappy with how I have handled your information, please tell me so I can put it right. You also have the right to complain directly to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
Ordinary email is not fully private — it passes through several companies' systems on its way to me. For that reason, please don't feel you need to write anything detailed in a first message. A sentence is plenty, and we can talk properly once we are in a session.
If I change how I handle information, I will update this page and change the date at the top.